Single Point-Of-Contact...Simplifying Communication

Our chain of command is simple: my employees to me, me to my clients, me to my employees, and me back to my clients for follow up. 

Do you see the pattern?...

That’s right…I am and will always be your single point-of-contact!

We operate our business without middle management. Our company not only runs leaner that way, it also runs more effectively, giving us greater flexibility without any red tape. If my employees have a question, they call me. If my clients have a question, they can always call or email me directly.

So, how does a single-point-of-contact this benefit you?...

• There will be no interruption of service. You will never get a new “rep” or have to wonder who will be “assigned” to you this time.
  

• Flexibility. If something comes up and you need us to make a change, we can accommodate your need and implement it immediately.

• Minimized Miscommunication. There’s no frustrating layers of communication to reach us to get an answer in a timely fashion. You tell me, I tell my employees, and we follow up. That’s it!
  

• Strong Employee/Owner relationship. With the absence of middle management, I really get to know my employees from day one, beginning with personal one-on-one training. This allows us the opportunity to immediately develop a strong rapport with each other, and over time establish a great working relationship to ultimately give you a consistent clean.
  

• Strong Client/Owner relationship. If you decide to select us for your commercial cleaning needs in Kalamazoo, know that you will be working with the same person that originally walked through your facility with you, me! Our goal is for you not to have to call us, but if you do, it is comforting knowing that you will get a quick response from the owner and everything will be resolved going forward. Our clients love this! 
  

We believe operating this way is in the best interest of our clients, employees, and the future growth of our company.

---